Support · app

How the app works

You buy a membership. You download the app. You log in with the same email address you bought with. That’s it.

There’s no password. When you log in, you get a six-digit code by email and type it into the app.

You can try the app without an account

You can download the app, take the assessment and see what the program would give you without creating an account or buying anything. The assessment is saved on your phone right away, and when you log in later, it moves to your account automatically. You don’t need to do it again.

An account is needed at the point where you press the play button. The guided breathing exercises, lectures and SOS tools are part of the membership.

Why the email address has to match

Your membership is recorded under the email address you gave when you bought it. The app looks up your membership by that address. If you log in with a different address, the app can’t find your purchase and won’t let you in.

After purchase you receive a message that says which address your membership is registered to. Use that one.

Did you buy with a different address? Write to info@adhd-momentum.com and tell us which address you’d like the membership moved to. We’ll change it.

How to log in

  1. Open the app and press any exercise or lecture.
  2. Type in your email address.
  3. You’ll get a message with a six-digit code in the subject line. You can see the code right in your phone’s notification, so you don’t even need to open the message.
  4. Type the code into the app.

The code is valid for ten minutes and can be used once. If it expires, request a new one.

Your login stays valid. You don’t need to do it every time, just once per device.

Didn’t get the message?

Check your spam folder. Also check that you typed the address correctly. If it still doesn’t arrive, write to us.

Changing phones and using more than one device

Your progress is saved on your account, not on your phone. When you log in on a new device, everything is there: completed exercises, your assessment, your own routine and your wins of the day.

You can use the app on more than one device at the same time. Progress merges between them automatically.

Does the app work without a network

The app opens and works without a network, and your progress is saved normally. Recordings are loaded from the network, so listening needs a connection.

If your membership happens to end while you’re out of coverage, it doesn’t lock you out right away: access continues for 14 days from the last check.

When a membership ends

When a membership ends, your account and progress are kept. New exercises and recordings close. If you continue later, everything is where you left it.

Deleting your account

From inside the app, under Progress, at the very bottom. Deletion permanently removes your account and all your progress, and it can’t be undone.

Your purchase history stays in the web shop, because bookkeeping requires it.

What we store about you

Your email address and what you do in the app: completed exercises, assessment answers, your own routine and your wins of the day. Nothing else. The data is kept within the EU.

More detail in the privacy policy.

Is something unclear? Write to info@adhd-momentum.com and we’ll answer. See also the frequently asked questions.